Cover Plans (Purchased prior to 2nd September 2019)

There are 2 types of Back Up Plans covering mechanical or electrical failure: Replacement Cover Plans and Repair Cover Plans. The Back Up Plan applies in addition to any existing manufacturer warranty included with Your Product.

Click here to view the Back Up Plan Terms and Conditions

Repair Cover Plans




Repair Cover Plans are available on most products. You are eligible for a repair once cover commences upon expiry of the original Manufacturer’s Warranty.


Period of Cover

Backup Plan Period

Total Period

(Inclusive of original Manufacturer’s Warranty)

Whitegoods Repair Code Prefixes

2+4 where original Manufacturer’s Warranty is 2 (two) years

4 (four)* years

6 Years from date of purchase

2+3 where original Manufacturer’s Warranty is 2 (two) years

3 (three)* years

5 Years from date of purchase

3+3 where original Manufacturer’s Warranty is 3 (three) years

3 (three)* years

6 Years from date of purchase


Computer Repair Code Prefixes

1+2 where original Manufacturer’s Warranty is 1 (one) year

2 (two)* years

3 years from date of purchase

2+2 where original Manufacturer’s Warranty is 2 (two) years

2 (two)* years

4 years from date of purchase


Air conditioners Repair Code prefixes

5+2 where original Manufacturer’s Warranty is 5 (five) years

2 (two)* years

7 years from date of purchase


Other Repair Code Prefixes

1+4 where original Manufacturer’s Warranty is 1 (one) year

4 (four)* years

5 years from date of purchase

2+3 where original Manufacturer’s Warranty is 2 (two) years

3 (three)* years

5 years from date of purchase

3+2 where original Manufacturer’s Warranty is 3 (three) years

2 (two)* years

5 years from date of purchase



*We may replace your product with a new product if it’s not economically repairable or repair costs exceed the product’s original purchase price.

Replacement Cover Plans




Replacement Cover Plans are only available for certain products costing $1,000 or less and provide a one-off replacement of Your product. Cover usually commences 12 months after the date of purchase, or upon expiry of the original Manufacturer’s Warranty,
whichever occurs later.


Replacement Plan Code

2 Years Coverage Commences after

Expiry after Original Date of Purchase


1+2RPL (2 years)

original Manufacturer’s Warranty expires at 12 months

3 years

2+2RPL (2 years)

original Manufacturer’s Warranty expires at 24 months

4 years



*We may provide a store credit up to the product’s original purchase price when a replacement product is not available. The maximum amount payable by Us under this Back Up Plan will be the Original Purchase Price of Your Product (inclusive of GST). Payment or replacement of your product shall constitute fulfilment of the Plan.

Updating Your Plan

To transfer the ownership of your Back Up Plan, please call us on 1800-062-782.