In the event Your Product is not working, is the subject of a valid claim and to be repaired under this Back Up Plan, We aim to have the repair completed within the minimum time practicable.

It’s as easy as asking your local participating retailer when you purchase your new product. A separate Back Up Plan must be purchased for each product.

Our Back Up Plan booklet has a great and easy-to-read glossary of our words and terms at the back.

If You live within 25km of one of Our designated approved repairers and the Product is less than 7kg in weight (e.g. TV’s smaller than 32”) You will need to take Your Product to that repairer and pick up the replacement or repaired item at Your own cost. If You are unable to do this, please contact the customer care team on 1800 062 782 (0800 454 082 in NZ).

If You live further than 25km from the designated approved repairer or Your Product is greater than 7kg in weight (e.g. 32” TVs and above) We will, at Our cost, arrange for the transport of Your Product to and from one of Our designated approved repairers. If You live in an area which is not reasonably accessible from a capital city or regional city, You must provide Us with any assistance reasonably requested by Us to facilitate such transport.

The Back Up Plan code/s listed on Your Tax Invoice supplied by the retail store will specify the term of Your cover. The Back Up Plan cover commences at the expiration of the original Manufacturer’s Warranty for Your Product.

Everything you need to know is set out in the Back Up Plan booklet. And we are happy to talk to you and answer your questions – just give us a call on 1800 062 782

For Cover Plans purchased on or after 1st August 2025, ,please click here

For Cover Plans purchase from the 1st September 2024 to 31st July 2025,please click here

For Cover Plans purchased from 1st March 2022 to 31st August 2024, please click here.

For Cover Plans purchased from 5th October 2021 to 28 February 2022, please click here.

For Cover Plans Purchased from September 2nd 2019 to October 4th 2021, please click here.

For Cover Plans purchased prior to 2nd September 2019, please click here.

For Back Up Plan documents prior to 1 March 2022 please note that the Transferability number has changed from 1800 559 966 to 1800 062 782.

If you require cancellation of this Back Up Plan within fifteen (15) days of the Back Up Plan’s Original Date of purchase and you have not made a claim within this time, We will refund the amount you paid for this Back Up Plan in full at the store of purchase. This Back Up Plan cannot be cancelled after the 15-Day Free Look Period.

Yes. Give us a call on 1800-062-782 within 7 days.