We’ve done our homework but we can’t cover everything! Below is a list of exclusions that apply to your Back Up Plan.
- Unauthorised repairs
- Defects or design faults that are covered by the manufacturer or distributor whether or not through the process of a product recall
- Costs when Your Product was used for commercial purposes
- Consequential losses of any type including any loss or profits, revenue, data, goodwill or reputation and damage to other goods or property
- Costs incurred where no Mechanical or Electrical Failure is identified
- Normal maintenance costs
- Any exclusions outlined in the Manufacturer’s Warranty
- Installation or reinstallation of Your Product
- Mechanical or Electrical Failures of Your Product caused by:
- product recalls
- negligence, misuse or unauthorised alterations
- liquid penetration
- infestations of vermin, pests or insects
- cosmetic damage, Accidental damages from any cause
- rust or corrosion
- Repairs to or replacement of any:
- consumables including but not limited to batteries which can be readily removed, fuses, filters, bulbs or lamps, or wristbands on wearable devices;
- If your product is covered by a Replacement Cover Plan and a standalone component of your product fails (e.g. Remote control), we will replace only that standalone component.
- software, data or removable data mediums caused by the Mechanical or Electrical Failure of Your Product. This includes firmware upgrades and malfunctions caused by virus;
- crisper/dairy doors, shelving, handles that have broken.
